Politique d’expédition
1. OVERVIEW
DAHONPA is committed to providing reliable and efficient shipping services worldwide.
By placing an order on our website, you agree to the terms outlined in this Shipping Policy.
All orders are processed and shipped through our trusted logistics partners and fulfillment providers.
2. ORDER PROCESSING TIME
All orders are processed within 1–3 business days after payment confirmation.
Processing time does not include weekends or public holidays.
During peak seasons or periods of high order volume, processing time may be slightly longer.
Once your order has been processed, you will receive a confirmation email.
3. SHIPPING TIME
Estimated delivery times are as follows:
Standard Shipping: 7–15 business days
International Shipping: 10–25 business days
Delivery time is calculated from the date the order is shipped, not from the date it is placed.
Delivery times may vary depending on destination, carrier, and customs clearance procedures.
4. SHIPPING COSTS
Shipping costs are calculated at checkout and depend on:
Destination country or region
Package weight and size
Selected shipping method
We may offer free shipping promotions from time to time, which will be clearly shown on the website.
5. ORDER TRACKING
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can track your order using the provided tracking link.
Please allow 48–72 hours for tracking information to become active.
If tracking information does not update within a reasonable time, please contact us.
6. CUSTOMS, DUTIES & IMPORT TAXES
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
DAHONPA is not responsible for delays caused by customs clearance procedures.
We recommend checking your local import regulations before placing an order.
7. DELIVERY ISSUES
We are not responsible for:
Incorrect or incomplete shipping addresses provided by the customer
Delays caused by carriers or logistics providers
Delays caused by customs inspections
Packages marked as delivered but not received after carrier confirmation
Customers are responsible for ensuring that all shipping details are correct at the time of purchase.
8. LOST, STOLEN, OR DELAYED PACKAGES
If your package is delayed, lost, or appears missing, please contact us as soon as possible.
We will assist you in working with the shipping carrier to investigate the issue.
Please note that investigation times may vary depending on the carrier.
Once a package is confirmed as delivered by the carrier, DAHONPA is not responsible for loss or theft.
9. DAMAGED OR INCORRECT ITEMS
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
Please provide:
Order number
Photos of the product
Photos of the packaging
We will review the issue and provide an appropriate solution.
10. ADDRESS CHANGES
Once an order has been processed or shipped, we are unable to change the shipping address.
If you need to request a change, please contact us immediately after placing your order.
We cannot guarantee that address changes can be made after processing has begun.
11. RETURNS AND REFUNDS
Returns and refunds are handled according to our Return & Refund Policy.
Please refer to that policy for full details regarding eligibility and procedures.
12. SHIPPING RESTRICTIONS
We reserve the right to refuse delivery to certain regions or addresses due to logistics limitations, legal restrictions, or carrier restrictions.
If we are unable to fulfill your order, you will be notified and refunded accordingly.
13. CONTACT INFORMATION
If you have any questions regarding shipping, please contact us:
Email: dahonpaeu@outlook.com
Address: Room 201, Second Floor, No.10, 11th Alley, Xunsi New Village, Jinping District, Shantou, Guangdong, China
14. FINAL STATEMENT
By placing an order with DAHONPA, you confirm that you have read, understood, and agreed to this Shipping Policy.
We reserve the right to update or modify this policy at any time without prior notice.